Short answer: A garage door that suddenly won't open usually has one of a handful of causes. Run through this checklist before you call for service.
A garage door that suddenly won't open usually has one of a handful of causes. Run through this checklist before you call for service.
Check the power and the remote
Confirm the opener is plugged in and the outlet has power, then try the wall button as well as the remote. If only the remote fails, it's often a dead battery.
Look at the safety sensors
Two small sensors near the floor stop the door from closing on obstacles. If they're misaligned or blocked, the door may refuse to move and the opener light may blink.
Signs the problem is mechanical
If the opener runs but the door doesn't move, or the door is stuck partway and crooked, you may have a broken spring, a snapped cable, or an off-track door.
Frequently Asked Questions
Check the power and the remote?
Confirm the opener is plugged in and the outlet has power, then try the wall button as well as the remote. If only the remote fails, it's often a dead battery.
Look at the safety sensors?
Two small sensors near the floor stop the door from closing on obstacles. If they're misaligned or blocked, the door may refuse to move and the opener light may blink.
Signs the problem is mechanical?
If the opener runs but the door doesn't move, or the door is stuck partway and crooked, you may have a broken spring, a snapped cable, or an off-track door.
How do I get help with this?
Call (510) 925-1611 and describe the situation, your exact location, and what you need. Timing is confirmed on that call rather than promised in advance.
Call for help: (510) 925-1611 — a straight answer and an honest estimate before any work begins.